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How Can We Help Today?

Owned and operated by Mobility Well, we are happy to assist with any questions about our mobility scooters, massage chairs, or other products.

We typically respond within 24 hours

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Email

support@mobilitywell.com

Within 24 hours

Phone

+1-484-989-9741

Mon-Fri, 9 AM - 5 PM EST

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Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.

What is your return policy?

If you are not satisfied with your purchase, please contact us within 30 days of delivery. We will walk you through the return process and help arrange a smooth exchange or refund.

Can I exchange my mobility scooter or wheelchair for a different model?

Yes, exchanges are available for unused items in their original packaging. Contact our team and we will help you find the right model for your needs.

How do I choose the right mobility scooter or electric wheelchair?

Consider factors like weight capacity, intended terrain, portability, and battery range. Our team can help match you with the right product based on your specific requirements and lifestyle.

Do your massage chairs and recliners require assembly?

Most of our massage chairs and recliner chairs arrive with minimal assembly required. Each product listing includes setup details, and our support team is available to help if you have questions during assembly.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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